About the author

Over 20 years of consulting work in different fields, markets, industries, with solid change implementation skills.
Project leader accustomed to managing complex projects, result-oriented, deep advocate of teamwork, curious about understanding "customer behavior" and identifying new ways of business development/management.
Core competencies developed in numerous improvement projects involve the application of Lean Sales and Marketing Management principles, Lean Office and Service Management, Business Process Re-engineering, Sales Planning, Customer Satisfaction, Trust Management